Services & FAQ

Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home. If you are a first-time client, or if your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the extra time and additional equipment and supplies to achieve the high-quality results they are known for. Once a Deep Clean has been performed, our Standard Clean will be the perfect choice for recurring services!

If you have specific areas that you would like your cleaner to concentrate on during your Deep Clean service, just let us know and we’ll make sure to add those areas to the service order.

Our Regular Cleaning service is perfect for one-off and recurring services in a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust all surfaces and items
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Make beds
• Light switches cleaned & disinfected
• Doorknobs cleaned and disinfected

Bathrooms

• Countertops, sinks, showers, bathtubs, and fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpets vacuumed
• Empty rubbish, wipe down waste bin
• Light switches cleaned & disinfected
• Doorknobs cleaned and disinfected

Kitchen

• Sweep/mop
• Thorough dusting
• Remove cobwebs
• Sinks, fixtures, countertops cleaned & disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Interior/exterior of microwave cleaned & disinfected
• Dust ceiling fans, light fixtures, blinds, and vents
• Exterior of cooker hood cleaned
• Stovetop burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty rubbish, wipe down waste bin
• Light switches cleaned & disinfected
• Doorknobs cleaned and disinfected

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If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust all surfaces and items
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Make beds
• Doorknobs cleaned and disinfected
• Light switches cleaned & disinfected
• Wipe down door frames and door facings
• Wipe down window sills and tracks
• Wipe down baseboards
• Vacuum furniture/under furniture
• Wipe down furniture

Bathrooms

• Countertops, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpets vacuumed
• Empty trash, wipe down trash can
• Light switches cleaned & disinfected
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills and tracks
• Wipe down baseboards

Kitchen

• Sweep/Mop
• Thorough dusting
• Remove cobwebs
• Clean ceiling fans and light fixtures
• Dust blinds and vents
• Sinks, Fixtures, Counter tops cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Interior/exterior of microwave cleaned & disinfected
• Exterior of cooker hood cleaned
• Stovetop, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty rubbish, wipe down waste bin
• Light switches cleaned & disinfected
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills and tracks
• Wipe down baseboards
• Vacuum furniture/under furniture
• Wipe down furniture

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If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option is our top to bottom, most thorough service and will provide you with a thorough cleaning that will prepare the home for you or the new family!

Please ensure that the home is empty prior to our service. We will need electricity and water.

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust all surfaces and items
• Clean ceiling fans and light fixtures
• Light switches cleaned and disinfected
• Doorknobs cleaned and disinfected

Bathrooms

• Countertops, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Clean ceiling fans and light fixtures
• Interior and exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpets vacuumed
• Light switches cleaned and disinfected
• Doorknobs cleaned and disinfected

Kitchen

• Sweep/Mop
• Thorough Dusting
• Remove cobwebs
• Clean ceiling fans and light fixtures
• Sinks, fixtures, countertops cleaned and disinfected
• Interior and exterior of appliances cleaned
• Interior and exterior of cabinets and drawers cleaned
• Cooker hood cleaned
• Stovetop, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Light switches cleaned and disinfected
• Doorknobs cleaned and disinfected

Garage & Patio

• Sweep floor
• Remove cobwebs

All Rooms

• Remove rubbish
• Clean inside windows
• Wipe down window sills and tracks
• Vents dusted and wiped down
• Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to the danger of bending/breaking)
• Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

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Inside Fridge

Wipe down & disinfect. this does not include the freezer unless requested. Please empty the fridge prior to service.

Inside Oven

Clean & de-grease inside oven.

Inside Kitchen Cabinets

Clean interior cabinets and drawers in kitchen. Please empty cabinets and drawers prior to service.

Inside Windows

Clean inside of reachable windows.

Blinds

Dust and wipe down blinds. Select the number of windows. We do not thoroughly clean plastic or metal mini blinds due to the risk of breakage.

Spot-Clean Walls

Wipe down/spot-clean walls within arm’s reach using soap and water. Maintaining the integrity of paint is sometimes an issue. As such our cleaners will err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, however, depending on the severity a paint touch-up may be the solution.

Load of Laundry

Wash, dry, and fold. Please communicate specific garment needs on the day of your service.

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While your cleaning professional will do their absolute best in every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!

• We do not perform cleaning services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

• No Lifting or moving heavy items (fridge, stove, furniture, etc.)

• No moving vases, hung pictures, or other delicate items.

• No cleaning of any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.

• Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time-consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.

• Cleaning of exterior windows

• Removing strong odors (mold, animal waste, smoke, etc.)

• Cleaning dishwashers and washing machines

• Cleaning light bulbs

• Cleaning rodent/insect-infested homes

• Removing excess paint from surfaces

• Post-Construction Cleaning

• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

• Heavy marks/stains on walls, baseboards, and other painted surfaces due to potential damage to paint.

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Trust. A cleaning Referral Agency’s job is to thoroughly vet the best domestic professionals available, leaving you to simply choose your service and cleaning frequency. Our philosophy is, that we won’t send anyone to your home unless we are comfortable having them in our own. Can you find a cleaner on your own without our help? Absolutely, but we spend a great deal of effort and financial resources on interviews, background checks, work history, etc. to ensure we are providing the highest-quality teams to our clients, and we feel that you will agree that our professionals are thorough, friendly, and dedicated to performing to the best of their ability each and every service.

Client & Domestic Happiness. Having to fire a cleaner that you are dissatisfied with can be an uncomfortable and awkward task. That’s where a referral agency can benefit the client greatly. We are constantly on the lookout for the best domestic professionals available and ensure that if a particular cleaner isn’t working out we will provide a new cleaner that is a better fit. It’s not just about the cleaning service; it’s about the relationship and as a referral agency we want to make sure the client and cleaner are both happy.

Scheduling & Communication. Having a pool of thoroughly vetted professionals at the ready is also great in the event that a particular cleaner isn’t available. We’re always able to fill the needs of our clients using our world-class scheduling software. We will also communicate any changes to your service throughout the process and are available during business hours to assist you with any needs or concerns.

Flexibility. As a referral agency, we pride ourselves on providing our domestic professionals with the flexibility they need to serve our clients while working within a schedule that’s comfortable for them, affording them the time and freedom to spend quality time with their families.

Can I supply the referred cleaner with equipment that I prefer them to use? Yes! One of the things that our clients enjoy about using a cleaning referral agency is the open communication and teamwork they experience with their cleaning professionals. Do you have precious materials in your home, like stainless steel or marble? Are there chemicals that you may be allergic to? Just include the information in your booking, contact us before your service, or tell your referred cleaning professional when they arrive and they will be eager to accommodate.

Client & Cleaning Professional Teamwork. You may tell the cleaning professional what to do, but please resist the urge to show them how to do it. If you get too involved, you may inherit employment responsibilities. The best way to avoid this is to have a written list before the work begins. After the work is completed, we recommend doing a walkthrough inspection with your cleaner before they leave to ensure they completed the items on your list.

Safety & Security. Security is a major factor in hiring the perfect house cleaner for your home and your family. Terrific Cleaning does a national background check before we add any cleaning contractors to our registry.

Domestic Professionals are Not Our Employees. This is an important distinction, as we do not have direct control over how your domestic professional will perform the requested service. However, it’s just as important to reflect on the benefits above and understand that in order for us to provide those benefits, we work within the Referral Agency model, and our 100% Satisfaction Guarantee means happy clients and cleaning professionals!

As we offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. Simply fill out our Booking form to see your price, choose a date for your service, and we take care of the rest!

Gift cards can be purchased here and are delivered instantaneously via email.

Yes! Your cleaning professionals are ready to provide the perfect service for your home. You can choose your required extras on the Booking page. If you have any questions, please don’t hesitate to call us at 0333 050 9064.

While your cleaning professional will do their absolute best in every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!

• We do not perform cleaning services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

• No Lifting or moving heavy items (fridge, stove, furniture, etc.)

• No moving vases, hung pictures, or other delicate items.

• No cleaning of any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.

• Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time-consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.

• Cleaning of exterior windows

• Removing strong odors (mold, animal waste, smoke, etc.)

• Cleaning dishwashers and washing machines

• Cleaning light bulbs

• Cleaning rodent/insect-infested homes

• Removing excess paint from surfaces

• Post-Construction Cleaning

• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

• Heavy marks/stains on walls, baseboards, and other painted surfaces due to potential damage to paint.

Book now!

You can choose for your cleaning professionals to provide their own equipment and products as an extra on the Booking page.

You can do as much or as little preparation for your service. However, your cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!

Absolutely, tips are not required but are always appreciated, they will make your cleaning professionals’ day! You can tip in cash directly, or let us know how much you would like to tip and we can add it to the total that is charged after your service has been completed.

On the day before your service, a hold will be placed on the card you used during the booking process. This is only to ensure that billing will go smoothly the following day, you are not charged at this time. Once your service is complete, we will charge the card on file and send you a receipt, completing the process! Your cleaning professionals cannot be paid until your payment has been received, so we strive to make this process as seamless as possible.

That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for your cleaning professionals, whatever works best for your schedule. Some of our regular recurring clients provide a lock box for keys at their homes so their cleaning professionals can enter and return the key when they are done.

To account for travel and variations in cleaning times between appointments, we extend a 30 minute arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.

Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning referral industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your domestic professionals depend on your service being scheduled for them to make their living. Cancellations cost them dearly, and we find that if they lose out too often, they soon go elsewhere. You are vital in helping us to retain our excellent domestic partners.

Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.

For Rescheduling/Canceling A Service: Please email us at service@terrificcleaning.com or call/text us at 0333 050 9064 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/cancelled less than 48 hours in advance, a cancellation fee of £50 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).

Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of £80 or the price of the service, whichever is less.

Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time, we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our domestic professionals are asked to wait before accessing your home or place of business.

All cancellation fees go directly to our domestic professionals to partially compensate them for their lost revenue.

We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. In the event that you are unhappy with your service, we ask that you please let us know within 24 hours and allow your cleaning professionals to return within a 7-day window to correct any issues. They will greatly appreciate the opportunity to prove their value and be compensated fairly for the work performed.

No! You are never locked into a long-term contract. If you choose our recurring services, and then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.

All of the cleaning professionals we partner with are fully insured. While your cleaning professionals do their absolute best during every service, unfortunately sometimes accidents occur. Thankfully, we have found situations like this to be very rare. To limit the possibility of such an accident, we suggest talking to your cleaners about any items of importance, and further, you might ask them to leave certain items untouched altogether. Your cleaning professionals are responsible for their own work, Terrific Cleaning is not their employer. As such, if there is any breakage or damage, they will handle the issue with you promptly and directly.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!